For any question on how to use this product, please follow the Help link at the top
right of any product page to access online documentation and tutorials.

If you need support or information related on your ePROC account (creation,
update), please reach the dedicated team:

Email: sma.eproc@cgi.com

For a password reset, please check first the dedicated "password" link.

If you can access Airbus Information System using OneLogin and:

are unable to reset your password by yourself using the "password" link

have problems bidding on an event you have been invited to

have generally technical problems

please reach the Airbus ServiceNow portal and click on the Virtual Agent icon on
the very lower right part of the portal homepage.

It allows you to:

access the knowledge base where you can browse and search for articles to
answer your questions or solve issues on your own with a powerful research tool

raise an incident to notify a problem you are facing with the application

If you cannot find expected help using hereabove material, you can contact the
Customer Care: dial 00 33 (0)1 57 32 48 95. Or send an email to:
support.eproc@airbus.com.